Thank you for a wonderful job. We appreciate all the hard work you did and have recommended your company to several others.
Excellent Repair Work
I just wanted to thank an employee of yours who did some excellent repair work at my house. I’m sorry I don’t recollect his name but he did a service call. He not only did a professional and practical and cost-efficient job, but he was also friendly, courteous and genuine. It was a joy to have him work in my home. Please congratulate this young employee for me and thank him again on my behalf. I believe that he deserves recognition for making what I expected would be a difficult and prolonged plumbing experience into an efficient and happy one. I will definitely be using your services in the future. I have utilized three different independent plumbers in the past 6 years in my home and I am by far more satisfied with your company.
I Thought It Couldn’t Be Done
I just had my new natural gas BBQ installed by your techs. I met with them yesterday morning and had a pleasant discussion about the what, where and how of the installation. Upon my return home I inspected their job, hence this email. The install was exactly what I wanted plus some, with piping and valves, discreetly positioned, some of which I thought couldn’t be done. Your guys did an excellent job and I wanted to bring it to your attention as well as ask you to pass along my praises to both of them.
Thanks, for a great job!
Above and Beyond
Just to let you know that I was impressed with the plumbing job done here last week. My list when I made the appointment had 3 things to do that were all over the house. After showing the tech the kitchen, powder room, upstairs bath and basement water heater, I left him to his work.
Kept me informed - he called me in a few times, to tell me what he had found and what he needed to do that was unexpected, like drilling the hole a bit larger in the kitchen counter for new taps.
On his own - he found the house water shut-off hidden in closet.
Above and beyond - after replacing a gasket and cartridge on the upstairs shower that have been running cold, he could have stopped there. But he also re-installed the control dial of shower so it points the other way and now works correctly (though it was originally installed by a professional plumber from another company) Then he adjusted the heat limiter in basement to run a bit hotter. He pointed out how rented water heater was put in on a slant. When I described our last problem with hot water taps that went undiagnosed for 2-3 plumber visits (different company), he knew the answer right away. While doing all this, he did not waste any time and I had to ask his name as he was already out the door. When I got the bill by email I thought the amount was good value for all that was accomplished.
Your Team Was Wonderful
I wanted to recognize the amount of planning, work, time and patience you and your plumbing team put into the project at our Co-Op. The members of the Co-Op are very happy with the work you did. Thank you. Your team was wonderful with keeping to the schedule that was set out and great with communicating any changes or issues that arose. Your team was excellent with the members living in the building. They were very professional, courteous and did an excellent job cleaning up after themselves. Thank you again for being very professional in the work that you do, it is much appreciated.